Frequently Asked Questions
How do I get matched with tasks?
How do I get matched with tasks?
Tasks are matched based on your profile — credentials, specialties, and availability. Keep your profile complete and up to date to receive the most relevant invitations.
When will I get paid?
When will I get paid?
Payouts are processed bi-weekly. After a task is completed and approved, payment is included in the next payout cycle. You can track payout status on the Earnings page.
Can I work on multiple projects at once?
Can I work on multiple projects at once?
Yes, you can be active on multiple projects simultaneously. Manage your availability in your Profile settings to ensure you can meet all deadlines.
What if I can't complete a task by the deadline?
What if I can't complete a task by the deadline?
Contact your project lead or support as soon as possible. Deadlines can sometimes be extended, but communication is critical.
How is my performance measured?
How is my performance measured?
Your performance is tracked through evaluation quality scores, consistency metrics, and completion rates. View detailed metrics on the Performance page.
I found a bug in the platform. How do I report it?
I found a bug in the platform. How do I report it?
Email [email protected] with a description of the issue, steps to reproduce, and a screenshot if possible. Include your browser and operating system.
Can I update my credentials or specialties?
Can I update my credentials or specialties?
Yes, you can update your profile at any time from the Profile page. Changes to credentials may require re-verification.
Contact Support
If your question isn’t answered above, reach out to the Rubric AI support team:When contacting support, include:
- Your account email
- Task ID (if applicable)
- A clear description of the issue
- Screenshots (if relevant)